Frequently Asked Questions and Problem Solutions for WebXtender ( Rev 4/11)


Can I access WebXtender using my Mac?

Not directly. However, if you use a PC emulation program such as Virtual PC, and have installed Microsoft Windows XP or 2000, and use Microsoft Internet Explorer, you can successfully access WebXtender. If you try using Internet Explorer for Mac directly, without the pc emulation program, it will not work.

 

The use of the INTEL chipset in MACs, enables the current generation of MACs to run Microsoft Windows in a separate partition. This generation of MACs can run WebXtender.

 

The first time I click a query result, an error message appears telling me a file is attempting to install. What should I do?

The interactive client viewer has not been downloaded and installed. This is needed to view images optimally in your browser. Click the message and allow the CAB file to install.

 

Why is my query not finding anything?

Make sure you are using the proper format for entry. Example: Section 3, T18N, T03E should be entered 18 3E on the TR line and *03* on the Section line. Use only minimal criteria. A broad search of Section, Township and Range will give a full list of all documents available in our system. If there are too many, then use a more restrictive search adding Type or Surveyor, etc.

 

I am looking for a document I know exists, but why can’t I find it?

If your document or area of interest is along a Township or Range line, you must do the same search in the other Township or Range. Documents are not indexed in contiguous Township or Ranges. Another possibility is that the document is mis-indexed. Feel free to call the PLSO at 360-902-1190 and have someone verify it for you.

 

How do I add the WebXtender website to my trusted sites?

1. Click TOOLS on the browser menu bar above.

2. Click Internet options on the drop down list.

3. Click the Security tab.

4. Click the SITES button.

5. Deselect the checkbox option REQUIRE SERVER VERIFICATION (https:) FOR ALL SITES IN THIS ZONE.

6. Add Http://plso.dnr.wa.gov in Add window.

7. Click Add button. URL should be listed in websites window.

8. Click Close

9. Click OK

 


How do I save an image to my hard disk?

Here are the steps needed to save an image:

1. Open document from the QUERY RESULTS list.

2. In the tool bar just above the image, left mouse click the hand to un-select PAN MODE.

3. With mouse place arrow on one corner of image and drag it diagonally across image to select entire image (or just the part that you wish to save.)

4.Right mouse click on the image, then select MAGNIFY. (The image will open in a new window)

5. Click FILE/SAVE AS. You can then name it, select where you want it saved, and select the type of file (probably a TIFF.)

 


How do I create and print blowups?

Here are the steps needed to create and print a blowup:

1.  Open document from the QUERY RESULTS list.

2.  In the tool bar just above the image, left mouse click the hand to un-select PAN MODE.

3.  With mouse place arrow on one corner of image portion you wish to save and drag it to the opposite and upper/lower corner of the portion.)  The selection will turn green.

4.  Right mouse click on the selection, then select MAGNIFY. (The image will open in a new window).

5.  Click EDIT then KEEP ASPECT RATIO. Click FILE/PRINT.  The blowup should print to your default system printer.

6. If you wish to save the selection, click FILE/SAVE AS  You can then name it, select where you want it saved, and select the type of file (probably a TIFF.)

 


How do I batch print?

1. Click the checkboxes in the query results for the maps/documents you want to print.

2. Click the icon on the menu bar which corresponds to PRINT SELECTED DOCUMENTS.

3. If this is the first time you have tried batch printing, an error will pop up telling you a file has downloaded and is trying to install, a printing support CAB file.

4. Click and allow the file to install. Once it installs, printing should begin for the batch you selected.

 


I cannot view images after a query.

The problem is related to Internet Explorer automatically blocking unsigned ActiveX controls and then not running the controls even if they are downloaded and installed by clicking on the SECURITY BAR at the top of the Internet Explorer window (below the menus and buttons).

When you can't view the documents, you get a set of messages in red and black print.  The last line of the messages says"To view this page as a document or static image click here." 


However, there is a better way to solve the problem.

1. Open Internet Explorer.

2. Click on the TOOLS menu and choose "Internet Options" from the menu.

3. Click on the SECURITY tab of the Internet Options screen.

4. Click on the CUSTOM LEVEL . . .button.

5. Scroll down a little bit until DOWNLOAD UNSIGNED ACTIVEX CONTROLS section shows up and click on the little circle next to PROMPT (radio button).

6. Just below that is the section with INITIALIZE AND SCRIPT ACTIVEX CONTROLS NOT MARKED AS SAFE.  Click on the little circle next to PROMPT (radio button).

7. Click on the OK button to close the CUSTOM SETTING window.

8. Click on the OK button to close the Internet Options window.

9. When viewing documents, the Internet Explorer security bar will show up just below the menus and buttons.  Click on this security bar and choose to download the ActiveX control.

10. When prompted, install the ActiveX control.

 

After downloading and installing the ActiveX control for the web site, the Internet Explorer settings may be set back by doing the following:

1. Open Internet Explorer.

2. Click on the TOOLS menu and choose INTERNET OPTIONS from the menu.

3. Click on the SECURITY tab of the Internet Options screen.

4. Click on the CUSTOM LEVEL . . . button.

5. Scroll down a little bit until DOWNLOAD UNSIGNED ACTIVEX CONTROLS section shows up and click on the little circle next to DISABLE (radio button).

6. Just below that is the section with INITIALIZE AND SCRIPT ACTIVEX CONTROLS NOT MARKED AS SAFE.  Click on the little circle next to DISABLE (radio button).

7. Click on the OK button to close the CUSTOM SETTINGS window.

8. Click on the OK button to close the Internet Options window.

Once the ActiveX control is installed on the computer, these settings are no longer necessary. That is why they can be set back to the previous setting.

 

What web browsers are compatible with WebXtender?

Microsoft Internet Explorer and Netscape Navigator are the only browsers we know of that support WebXtender. The Mozilla browser does not support WebXtender.

 

" When I click the "Submit" button for a query, I used to get a results list. Now I get "The XML page cannot be displayed: cannot view XML input using XSL style sheets. Please correct error. The style sheet does not contain a document element."

If you updated Microsoft Windows recently, you may have installed Microsoft Framework.net 2.0. This will cause a display problem within WebXtender if Microsoft Framework.net 1.1 was not previously installed properly. If you are having a display problem, go to Settings/Control Panel. Open Add/Remove Programs and see if Microsoft Framework.Net 2.0 is installed. If you find it, remove it. Exit out of the Control Panel and restart WebXtender. You will need to reinstall the Interactive Client Viewer once again. This is the software applet necessary for WebXtender to view TIF images using the Internet Explorer browser. Review of the Activex settings may be necessary for the applet prompt to appear. (See question #2 above.)

 

 

" I have turned off the pop-up blocker and still cannot get images to come up on the screen. The Interactive Client Viewer is still not installed. What is the problem?"

What appears to be the problem is the pop-up blocking of additional toolbars added to Windows Internet Explorer i.e. Yahoo, Google, etc. Go into the setup or properties of both these plug-ins and turn off pop-up blocking. This will allow the Interactive Client Viewer to load.

 

" I can view an image but the quality is poor and the print quality is poor. How can I improve the quality of what I see and print?""

The problem is the Interactive Client Viewer has not been installed, or possibly installed but not enabled. WebXtender, by default, loads the Thin Client Viewer which is a bare bones viewer. In this mode, an image is reduced to either a GIF or JPEG and is not the quality of the original TIFF format file. The indicator of this condition is the lack of the button toolbar at the top of the image screen and overall poor quality. If the Interactive Client Viewer has been installed, the toolbar is missing, and the overall quality is poor, check the status of the Interactive Viewer in the user configuration utility. Click the View/Modify User Settings icon on the menu bar (second icon from the left). Click the INTERACTIVE VIEWER tab and check to make sure the checkbox is selected for ENABLE INTERACTIVE VIEWER. If not, click the checkbox and click SAVE down below. This, if the support CAB file has been downloaded, should enable the higher quality view of images in TIFF format. The indicator of whether the Interactive Client Viewer is installed or not is the presence of a robust toolbar above the image, populated with many button functions.

If this does not yield results, then check your activex controls in Microsoft Internet Explorer, making sure that you can download UNSIGNED ACTIVEX CONTROLS to your browser. It is recommended you set the radio button to PROMPT for this setting. Then create another query, obtain new results and try again. Some systems, as is often the case with government agencies, will not permit users to download unsigned activex controls. See your system administrator about this. If you cannot download the necessary system files via the Internet, a WebXtender 6.0 Client Support disk is available to subscribers to install files locally from a cd-rom which can be mailed to you at no cost.