Can I access WebXtender using my Mac?
Not directly. However, if you
use a PC emulation program such as Virtual PC, and have installed
Microsoft Windows XP or 2000, and use Microsoft Internet Explorer,
you can successfully access WebXtender. If you try using Internet
Explorer for Mac directly, without the pc emulation program,
it will not work.
The use of the INTEL chipset in MACs,
enables the current generation of MACs to run Microsoft Windows in
a separate partition. This generation of MACs can run WebXtender.
The first time I click a query result, an error
message appears telling me a file is attempting to install. What should
I do?
The interactive client viewer has not
been downloaded and installed. This is needed to view images optimally
in your browser. Click the message and allow the CAB file to install.
Why is my query
not finding anything?
Make sure you are using the
proper format for entry. Example: Section 3, T18N, T03E should
be entered 18 3E on the TR line and *03* on the Section line.
Use only minimal criteria. A broad search of Section, Township
and Range will give a full list of all documents available
in our system. If there are too many, then use a more restrictive
search adding Type or Surveyor, etc.
I am looking for
a document I know exists, but why can’t I find it?
If your document or area of interest is along a Township or Range
line, you must do the same search in the other Township or Range.
Documents are not indexed in contiguous Township or Ranges. Another
possibility is that the document is mis-indexed. Feel free to call
the PLSO at 360-902-1190 and have someone verify it for you.
How do I add the WebXtender
website to my trusted sites?
1. Click TOOLS on the browser menu bar above.
2. Click Internet options on the drop down list.
3. Click the Security tab.
4. Click the SITES button.
5. Deselect the checkbox option REQUIRE SERVER VERIFICATION (https:)
FOR ALL SITES IN THIS ZONE.
6. Add Http://plso.dnr.wa.gov in Add window.
7. Click Add button. URL should be listed in websites window.
8. Click Close
9. Click OK
How
do I save an image to my hard disk?
Here are
the steps needed to save an image:
1. Open
document from the QUERY RESULTS list.
2. In
the tool bar just above the image, left mouse click the hand
to un-select PAN MODE.
3. With
mouse place arrow on one corner of image and drag it diagonally
across image to select entire image (or just the part that
you wish to save.)
4.Right
mouse click on the image, then select MAGNIFY. (The image
will open in a new window)
5. Click
FILE/SAVE AS. You can then name it, select where you want
it saved, and select the type of file (probably a TIFF.)
How do I create and print blowups?
Here are
the steps needed to create and print a blowup:
1.
Open document from the QUERY RESULTS list.
2.
In the tool bar just above the image, left mouse click the
hand to un-select PAN MODE.
3.
With mouse place arrow on one corner of image portion you
wish to save and drag it to the opposite and upper/lower corner
of the portion.) The selection will turn green.
4.
Right mouse click on the selection, then select MAGNIFY.
(The image will open in a new window).
5.
Click EDIT then KEEP ASPECT RATIO. Click FILE/PRINT.
The blowup should print to your default system printer.
6. If
you wish to save the selection, click FILE/SAVE AS You
can then name it, select where you want it saved, and select
the type of file
(probably a TIFF.)
How
do I batch print?
1. Click the checkboxes in the query
results for the maps/documents you want to print.
2. Click the icon on the menu bar which
corresponds to PRINT SELECTED DOCUMENTS.
3. If this is the first time you have
tried batch printing, an error will pop up telling you a file has
downloaded and is trying to install, a printing support CAB file.
4. Click and allow the file to install.
Once it installs, printing should begin for the batch you selected.
I
cannot view images after a query.
The problem
is related to Internet Explorer automatically blocking unsigned
ActiveX controls and then not running the controls even if
they are downloaded and installed by clicking on the SECURITY
BAR at the top of the Internet Explorer window (below the
menus and buttons).
When you
can't view the documents, you get a set of messages in red
and black print. The last line of the messages says"To
view this page as a document or static image click here."
However, there is a better way to solve the problem.
1. Open
Internet Explorer.
2. Click
on the TOOLS menu and choose "Internet Options" from the menu.
3. Click
on the SECURITY tab of the Internet Options screen.
4. Click
on the CUSTOM LEVEL . . .button.
5. Scroll
down a little bit until DOWNLOAD UNSIGNED ACTIVEX CONTROLS
section shows up and click on the little circle next to PROMPT
(radio button).
6. Just
below that is the section with INITIALIZE AND SCRIPT ACTIVEX
CONTROLS NOT MARKED AS SAFE. Click on the little circle
next to PROMPT (radio button).
7. Click
on the OK button to close the CUSTOM SETTING window.
8. Click
on the OK button to close the Internet Options window.
9. When
viewing documents, the Internet Explorer security bar will
show up just below the menus and buttons. Click on this
security bar and choose to download the ActiveX control.
10. When
prompted, install the ActiveX control.
After
downloading and installing the ActiveX control for the web
site, the Internet Explorer settings may be set back by doing
the following:
1. Open
Internet Explorer.
2. Click
on the TOOLS menu and choose INTERNET OPTIONS from the menu.
3. Click
on the SECURITY tab of the Internet Options screen.
4. Click
on the CUSTOM LEVEL . . . button.
5. Scroll
down a little bit until DOWNLOAD UNSIGNED ACTIVEX CONTROLS
section shows up and click on the little circle next to DISABLE
(radio button).
6. Just
below that is the section with INITIALIZE AND SCRIPT ACTIVEX
CONTROLS NOT MARKED AS SAFE. Click on the little circle
next to DISABLE (radio button).
7. Click
on the OK button to close the CUSTOM SETTINGS window.
8. Click
on the OK button to close the Internet Options window.
Once the
ActiveX control is installed on the computer, these settings
are no longer necessary. That is why they can be set back
to the previous setting.
What
web browsers are compatible with WebXtender?
Microsoft Internet Explorer and Netscape Navigator are the only browsers
we know of that support WebXtender. The Mozilla browser does not support
WebXtender.
" When
I click the "Submit" button for a query, I used
to get a results list. Now I get "The XML page cannot
be displayed: cannot view XML input using XSL style sheets.
Please correct error. The style sheet does not contain a document
element."
If you updated Microsoft Windows recently, you may have
installed Microsoft Framework.net 2.0. This will cause a display
problem within WebXtender if Microsoft Framework.net 1.1 was
not previously installed properly. If you are having a display
problem, go to Settings/Control Panel. Open Add/Remove Programs
and see if Microsoft Framework.Net 2.0 is installed. If you
find it, remove it. Exit out of the Control Panel and restart
WebXtender. You will need to reinstall the Interactive Client
Viewer once again. This is the software applet necessary for
WebXtender to view TIF images using the Internet Explorer
browser. Review of the Activex settings may be necessary for
the applet prompt to appear. (See question #2 above.)
" I
have turned off the pop-up blocker and still cannot get images to
come up on the screen. The Interactive Client Viewer is still not
installed. What is the problem?"
What appears
to be the problem is the pop-up blocking of additional toolbars
added to Windows Internet Explorer i.e. Yahoo, Google, etc.
Go into the setup or properties of both these plug-ins and
turn off pop-up blocking. This will allow the Interactive
Client Viewer to load.
"
I can view an image but the quality is poor and the print quality is
poor. How can I improve the quality of what I see and print?""
The problem is the Interactive
Client Viewer has not been installed, or possibly installed but not
enabled. WebXtender, by default, loads the Thin Client Viewer which
is a bare bones viewer. In this mode, an image is reduced to either
a GIF or JPEG and is not the quality of the original TIFF format file.
The indicator of this condition is the lack of the button toolbar
at the top of the image screen and overall poor quality. If the Interactive
Client Viewer has been installed, the toolbar is missing, and the
overall quality is poor, check the status of the Interactive Viewer
in the user configuration utility. Click the View/Modify User Settings
icon on the menu bar (second icon from the left). Click the
INTERACTIVE VIEWER tab and check to make sure the checkbox is selected
for ENABLE INTERACTIVE VIEWER. If not, click the checkbox and click
SAVE down below. This, if the support CAB file has been downloaded,
should enable the higher quality view of images in TIFF format. The
indicator of whether the Interactive Client Viewer is installed or
not is the presence of a robust toolbar above the image, populated
with many button functions.
If this does not yield results, then check your activex controls in
Microsoft Internet Explorer, making sure that you can download UNSIGNED
ACTIVEX CONTROLS to your browser. It is recommended you set the radio
button to PROMPT for this setting. Then create another query, obtain
new results and try again. Some systems, as is often the case with government
agencies, will not permit users to download unsigned activex controls.
See your system administrator about this. If you cannot download the
necessary system files via the Internet, a WebXtender 6.0 Client Support
disk is available to subscribers to install files locally from a cd-rom
which can be mailed to you at no cost.
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